Acceptable Use Policy
This policy applies to ProxyHub accounts, proxy access and use you authorise through your credentials. It forms part of the Terms of Service. Access to a proxy does not grant permission to access someone else's system or data.
1. Prohibited uses
- Fraud, phishing, payment-card abuse, theft, impersonation intended to deceive, or laundering criminal proceeds.
- Credential theft or stuffing, brute-force attacks, exploitation of vulnerabilities, or access to systems and accounts without authorisation.
- Denial-of-service attacks, malicious traffic flooding, botnet operation, or deliberately disrupting a network or service.
- Creating, distributing or operating malware, ransomware or other malicious payloads.
- Unlawful spam, harassment, stalking, extortion, or unauthorised collection or disclosure of personal information.
- Child sexual abuse material, sexual exploitation, trafficking, or other illegal content or activity.
- Infringing intellectual-property rights or unlawfully accessing non-public or protected information.
- Evading applicable sanctions or legal restrictions, or using the service for an activity unlawful for you or for us to facilitate.
- Attacking ProxyHub, exploiting billing or allocation errors, sharing administrative access secrets, or bypassing account, quota or security controls.
Legitimate research, automation and data collection remain subject to applicable law, authorisation requirements and obligations binding on you. A proxy is not an assurance that a particular collection or automation activity is lawful.
2. Responsible operation
Protect credentials and private control links, configure request volumes responsibly, and do not intentionally overload networks. You are responsible for the people you permit to use your access. Do not advertise or resell a capability, location, exclusivity or performance guarantee that the purchased service does not actually include.
We may block destinations, protocols or abusive traffic where reasonably necessary for security, legal compliance or network protection. Material product restrictions should be disclosed before purchase; an undisclosed restriction is not an automatic reason to deny a remedy for a service sold incorrectly.
3. Investigation and enforcement
We may investigate credible reports, request relevant information and proportionately restrict affected access. Serious or continuing abuse can lead to termination. Immediate action without advance notice may be necessary to stop an attack, protect an account or comply with law.
Where lawful and reasonably practicable, we explain the action and allow a review through support. Evidence of misuse may be preserved and disclosed where lawfully required or justified, as described in the Privacy Policy.
Suspension does not automatically confiscate all account credit. Charges, corrections and any mandatory remedies are assessed under the Refund Policy and applicable law. Asking for a refund or raising a good-faith dispute is not itself abuse.
4. Reporting abuse or a mistake
Send a report to support@proxyhub.team with the affected IP or service reference, timestamps and timezone, a factual description, and relevant redacted evidence. Do not send private credentials, unlawful material or unnecessary personal information. We may request a safe alternative way to identify evidence.
If you believe your service was restricted incorrectly, provide the account or order reference and ask for review. We do not promise a fixed support response time, but legal response requirements still apply.
5. Updates
Changes will carry a new effective date and any notice required by law. New terms do not retroactively turn a previously permitted purchase into a reason to confiscate funds or erase an existing claim.